---
title: Basic Article Template
slug: self-service-kb/basic-article-template
description: Learn how to create effective knowledge base articles with this comprehensive template. Identify your target audience, address common issues, offer clear solutions with step-by-step instructions and visuals. Enhance your articles with video walkthroughs a
docTags: 
createdAt: 2023-04-05T12:28:15.000Z
---

:::hint{type="info"}
:FontAwesome[]{icon="fa-solid fa-circle-info"}**  Quick note on the content templates**: each document template can be used to set up a knowledge base category.
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**Applies to: **

*\[List the types of customers this article applies to, like “Monthly Users,” or “Pro Account Holders.”]*

:::hint{type="success"}
APPLIES TO: All products and plans
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**Common Causes/Issues: **

*\[What would cause someone to read this article? For example: “When you need to build a new custom report,” or “This often happens when you forget to input all of a  contact’s information.”]*

**Solution Overview:**

*\[Provide a quick rundown on how to solve the problem. I.e. “To solve this issue, first do Step A, then Step B, and finally Step C.]*

**Video Walkthrough (optional):**

*\[If you produced a training video on this topic, embed it here.]*

**Tactical Rundown:**

*\[This section should go more in depth on how exactly to alleviate the issue your customer has come here to solve. Each step should have its **own section header** and **contain images or GIFs** to aid when appropriate.]*

::::WorkflowBlock
:::WorkflowBlockItem
Step 1

*\[Input instructions for step one. Remember to use visuals where appropriate.]*
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:::WorkflowBlockItem
Step 2

*\[Add more details.]*
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:::WorkflowBlockItem
Step 3

*\[Add screenshots]*

::Image[]{src="https://api.archbee.com/api/optimize/fNEeV2bO-J-V0NK1eH_VR/jmmH6QqxH4vEj2hd62Pql_product-documentation.png" size="50" width="2160" height="2160" position="flex-start" showCaption="false"}
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***

**Related Article(s):**

*\[Include the links and titles for any knowledge base articles related to this one.]*

::::LinkArray
:::LinkArrayItem{headerType="IMAGE"}
Use @ and link to another page
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:::LinkArrayItem
Use @ and link to another page
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:::LinkArrayItem
Use @ and link to another page
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**Still Need Help? **

:::hint{type="info"}
*\[Provide a way for customers to get in touch with you if they still have questions. This can be a link to your support form, a chat popup, or the email address for the best person to reach out to.]*
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