Troubleshooting article template

quick note on the content templates each document template can be used to set up a knowledge base category title \[problem name] problem \[brief description of the problem to be addressed] overview of possible solutions \[solution 1] describe the solution \[solution 2] describe the solution \[solution 3] describe the solution outcome \[brief description of how to confirm the problem is solved] alternatives \[explaining the next steps if the problem isn’t solved] (e g “if none of these actions work, please contact our customer support at (email) or start a live chat ” further reading use @ and link to another page use @ and link to another page use @ and link to another page