Troubleshooting article template
5 min
Quick note on the content templates: each document template can be used to set up a knowledge base category.
Title: [Problem name]
Problem: [Brief description of the problem to be addressed]
Overview of possible solutions
[Solution 1]
Describe the solution
[Solution 2]
Describe the solution
[Solution 3]
Describe the solution
Outcome
[Brief description of how to confirm the problem is solved]
Alternatives
[Explaining the next steps if the problem isn’t solved]
(e.g. “If none of these actions work, please contact our customer support at (email) or start a live chat.”
Further Reading
Use @ and link to another page
Use @ and link to another page
Use @ and link to another page