---
title: Troubleshooting article template
slug: self-service-kb/troubleshooting-article-template
description: Read this document for an insightful overview of a problem and its possible solutions. Learn how to confirm if the problem is solved and discover alternatives if the initial solutions don't work. Find further reading resources and links to related pages f
docTags: 
createdAt: 2023-04-05T13:12:42.000Z
---

:::hint{type="info"}
:FontAwesome[]{icon="fa-solid fa-circle-info"}**  Quick note on the content templates**: each document template can be used to set up a knowledge base category.
:::

# Title: \[Problem name]

*Problem: \[Brief description of the problem to be addressed]*

## Overview of possible solutions

::::WorkflowBlock
:::WorkflowBlockItem
### \[Solution 1]

*Describe the solution*
:::

:::WorkflowBlockItem
### \[Solution 2]

*Describe the solution*
:::

:::WorkflowBlockItem
### \[Solution 3]

*Describe the solution*
:::
::::

## Outcome

*\[Brief description of how to confirm the problem is solved]*

## Alternatives

*\[Explaining the next steps if the problem isn’t solved]*

:::hint{type="info"}
(e.g. “If none of these actions work, please contact our customer support at (email) or start a live chat.”
:::

***

## Further Reading

::::LinkArray
:::LinkArrayItem{headerType="IMAGE"}
Use @ and link to another page
:::

:::LinkArrayItem
Use @ and link to another page
:::

:::LinkArrayItem
Use @ and link to another page
:::
::::