FAQ

dedicated core servers what are the maximum resources available for a server? cores dedicated core server configurations are subject to the following limits, according to the cpu type amd cpu up to 62 cores and 230 gb ram intel® cpu up to 62 intel® cores and 230 gb ram info a single physical core with hyper threading technology is exposed to the operating system of your dedicated core server as two distinct “logical cores”, which process separate threads the system considers each cpu of a windows machine a socket warning because the size of the working memory (ram) cannot be processed during the initial configuration, newly provisioned servers with more than 8 gb of ram may not start successfully when created from windows images we recommend initially setting the ram size to 8 gb; ram size can then be scaled as needed after the initial provisioning and configuration hdd storage minimum per volume 1 gb maximum per volume 4 tb ssd storage minimum per volume 1 gb maximum per volume 4 tb note you can scale up the hdd and ssd storage volumes as needed what are the availability zones? data centers are divided into separate areas called availability zones you can enhance reliability and set up high availability scenarios by deploying redundant dedicated core servers and storage devices across multiple availability zones see also availability zones https //docs ionos com/cloud/compute services/compute engine/dedicated core#availability zones how do i change the availability zone? select the server in the dcd workspace use inspector > properties > availability zone menu to change the availability zone what is live vertical scaling? live vertical scaling (lvs) technology permits you to scale the number of cpu cores and amount of ram while the server is running, without having to restart it please note that windows only allows scaling the number of cpu cores, but not the amount of ram for scaling to more than eight cpu cores, windows requires a reboot warning ram hotplugging for a vm is automatically disabled when the ram size exceeds 240 gb this leads to the vm restarting every time the ram is increased beyond this limit, disabling live vertical scaling see also live vertical scaling https //docs ionos com/cloud/compute services/compute engine/dedicated core#live vertical scaling lvs why do i sometimes see steal time in my dedicated core servers? steal time in a virtual machine (vm) https //docs ionos com/cloud/support/general information/glossary of terms#virtual machine vm refers to instances when the hypervisor, responsible for managing vms and hardware, temporarily reallocates a portion of cpu cycles from dedicated cores to perform essential tasks like storage replication and firewall enforcement while vms may perceive this as "stolen processing time," it typically has a low impact on performance, especially with dedicated core servers the platform prioritizes efficient resource management to ensure your vms run smoothly how do i reboot a dedicated core server? dedicated core servers can be restarted at the operating system level (using the reboot command, for instance) you can also use the dcd reset function, which functions similarly to a physical server's reset button see also stop, start or reset a dedicated core server https //docs ionos com/cloud/compute services/compute engine/how tos/set up dedicated core#start stop or reset a dedicated core server how do i shut down a dedicated core server? you should use the dcd to shut down your server completely your vm will then be marked as "shut down" in the dcd shutting down a vm at the operating system level alone does not deallocate its resources or suspend the billing see also stop, start or reset a dedicated core server https //docs ionos com/cloud/compute services/compute engine/how tos/set up dedicated core#start stop or reset a dedicated core server how do i delete a dedicated core server? you can delete a dedicated core server from the dcd workspace by right clicking on it and selecting delete server from the list, or by selecting the server and pressing the del key on your keyboard see also delete a dedicated core server https //docs ionos com/cloud/compute services/compute engine/how tos/set up dedicated core#delete a dedicated core server what do i do when my vm isn't accessible? try to connect to your vm using the remote console to see if it is up and running if you have trouble logging on to your vm, please provide our support team with screenshots of error messages and prompts from the remote console windows users please send us a screenshot of the task manager linux users please send us the output of uptime and top how do i get the root/admin passwords with images? for ionos provided images, you can set the passwords before provisioning why does my newly provisioned server not start? newly provisioned servers with more than 8 gb of ram may not start successfully when created from windows images, because the ram size cannot be processed during the initial configuration an error is displayed according to the server version; for example, windows server 2012 r2 displays the following message " windows could not finish configuring the system to attempt to resume configuration, restart the computer " we recommend initially setting the ram size to 8 gb, and rescaling it as needed after the initial provisioning and configuration is complete which cpu architecture should i choose? choosing the optimal cpu architecture is entirely dependent on your specific workload and performance requirements both intel® and amd processors offer distinct advantages, meaning the "best" choice varies significantly based on your application recommended action to ensure you select the best fit, we recommend measuring and comparing the actual performance of available cpu architectures against your real world workload you can easily facilitate this testing by switching the cpu type for your virtual instance via the data center designer (dcd) or our api this capability allows you to perform real world benchmarks and see for yourself which architecture provides the optimal balance of performance and cost for your needs is the only cloud computing provider with the unique "core technology choice" feature that can flexibly change the processor architecture per virtual instance what do i do if the cursor in the remote console disappears? when the cursor disappears after logging on to the remote console, you can reconnect to the server using the appropriate menu entry vcpu servers what are the maximum resources available for a vcpu server? vcpus vcpu server configurations are subject to the following limits up to 60 vcpus and 230 gb ram a cpu family of a vcpu server cannot be chosen at the time of creation and cannot be changed later note vcpu servers operate in single or multi threaded modes, depending on the underlying hardware a single vcpu with hyper threading technology is exposed to the operating system of your vcpu server as two distinct “logical cores”, which process separate threads each individual cpu of a windows machine is considered a socket by the system warning because the size of the working memory (ram) cannot be processed during the initial configuration, newly provisioned servers with more than 8 gb of ram may not start successfully when created from windows images we recommend initially setting the ram size to 8 gb; ram size can then be scaled as needed after the initial provisioning and configuration hdd storage minimum per volume 1 gb maximum per volume 4 tb ssd storage minimum per volume 1 gb maximum per volume 4 tb= note you can scale up the hdd and ssd storage volumes as needed what are the availability zones? data centers are divided into separate areas called availability zones you can enhance reliability and set up high availability scenarios by deploying redundant vcpu servers and storage devices across multiple availability zones see also availability zones https //docs ionos com/cloud/compute services/compute engine/vcpu server#availability zones how do i change the availability zone? select the vcpu server in the dcd workspace navigate to the inspector pane > properties > availability zone menu to change the availability zone what is live vertical scaling? live vertical scaling (lvs) technology permits you to scale the number of cpu cores and amount of ram while the server is running, without having to restart it please note that windows only allows scaling the number of cpu cores, but not the amount of ram for scaling to more than eight cpu cores, windows requires a reboot see also live vertical scaling https //docs ionos com/cloud/compute services/compute engine/vcpu server#live vertical scaling lvs how do i reboot a server? servers can be restarted at the operating system level (using the reboot command, for instance) you can also use the dcd reset function, which functions similarly to a physical server's reset button see also stop, start or reset a server https //docs ionos com/cloud/compute services/compute engine/how tos/set up vcpu#stop start or reset a vcpu server how do i shut down a server? you should use the dcd to shut down your server completely your vm will then be marked as "shut down" in the dcd shutting down a vm at the operating system level alone does not deallocate its resources or suspend the billing see also starting, stopping, rebooting a server https //docs ionos com/cloud/compute services/compute engine/how tos/set up vcpu#stop start or reset a vcpu server how do i delete a server? you can delete a server from the dcd workspace by right clicking on it and selecting delete server from the list, or by selecting the server and pressing the del key on your keyboard see also deleting a server https //docs ionos com/cloud/compute services/compute engine/how tos/set up vcpu#delete a vcpu server what do i do when my vm isn't accessible? try to connect to your vm using the remote console to see if it is up and running if you have trouble logging on to your vm, please provide our support team with screenshots of error messages and prompts from the remote console windows users please send us a screenshot of the task manager linux users please send us the output of uptime and top how do i get the root/admin passwords with images? for ionos provided images, you can set the passwords before provisioning why does my newly provisioned server not start? newly provisioned servers with more than 8 gb of ram may not start successfully when created from windows images, because the ram size cannot be processed during the initial configuration an error is displayed according to the server version; for example, windows server 2012 r2 displays the following message " windows could not finish configuring the system to attempt to resume configuration, restart the computer " we recommend initially setting the ram size to 8 gb, and rescaling it as needed after the initial provisioning and configuration is complete which cpu architecture should i choose? a cpu family of a vcpu server cannot be chosen at the time of creation and cannot be changed later what do i do if the cursor in the remote console disappears? when the cursor disappears after logging on to the remote console, you can reconnect to the server using the appropriate menu entry pvpanic device what is the pvpanic device for? the device monitors vm/os crashes pvpanic is a simulated device, through which a guest panic event is sent to the hypervisor, and a qmp event is generated do i need to restart the vm to get pvpanic? no, the pvpanic device is plug and play however, installing drivers may require a restart what happens if windows vms complain about an unknown device? this is no cause for concern first of all, you do not need to reboot the vm however, you will need to reinstall the appropriate drivers (which are provided by ) are there any risks when enabling the use of pvpanic? there are no issues found when enabling pvpanic however, users cannot choose whether or not to enable the device; it is always available for use something else to consider pvpanic does not offer bidirectional communication between the vm and the hypervisor instead, the communication only goes from the vm towards the hypervisor are there any compatibility issues with amd or intel processors? there are no special requirements or limitations to any components of a virtualized server therefore, pvpanic is completely compatible with amd and intel processors do we support hardware solutions? the pvpanic device is implemented as an isa device (using ioport) does my linux image support the pvpanic device? check the kernel config config pvpanic parameter for example root\@debian # grep color config pvpanic /boot/config $(uname r) config pvpanic=m m = pvpanic device is available as module y = pvpanic device is native available in the kernel n = pvpanic device is not available when the device is not available ( config pvpanic=n ), use another kernel or image how do i install the device driver for the pvpanic device on windows? for your virtual machines running microsoft windows, we provide an iso image that includes all the relevant drivers for your instance just log into dcd, open your chosen virtual data center, add a cd rom drive and insert the driver iso as shown below (this can also be done via cloudapi) note a reboot is mandatory to add the cd drive once provisioning is complete, you can log into your os by adding drivers for the unknown device through the device manager just enter devmgmt msc in the windows search bar, console, or powershell to open it since this is a plug & play driver, there is no need to reboot the machine