General Inquiries
6 min
how can i ensure my data center is properly set up? customers must have a basic understanding of cloud hosting platforms before using ionos cloud's products and services the best way to get started is by using ionos cloud dcd tutorials these instruction sets will help you start a fundamental data center and set up initial user access and permissions if you require direct assistance, contact ionos cloud help https //cloud ionos com/help they will check your infrastructure to ensure that everything is correctly set up this service is completely free of charge ionos cloud support service is available 24/7 note cloud specialists cannot perform a full migration for new customers let us know if this is necessary so that we can find the right partner from ionos cloud partner network if i need a certain feature but cannot find it on the website, how do i know if ionos cloud offers it? if you already have an account with ionos cloud, contact your account manager if not, you can contact the ionos cloud help https //cloud ionos com/help do you guarantee that my data will only remain in germany? it depends on you, what data, and where to store it because you choose the data center's location all information about data protection can be found in ionos cloud data protection package if you have further questions, email at beratung\@cloud ionos de mailto\ beratung\@cloud ionos de can i get help in setting up my virtual data center? we have extensive ionos cloud documentation https //docs ionos com/cloud/ and offer many informative webinars https //cloud ionos com/webinars you can also customize your own infrastructure according to your needs if you need it service provider support, we are happy to introduce you to a partner does ionos cloud offer specific certifications? yes, ionos cloud offers specific certifications for more information, see certificates https //cloud ionos de/zertifikate and attestations if you need additional certificates, you can either contact ionos cloud customer service or contact your account manager who should i contact if i want to transfer my account to another company? to transfer your account to another company, contact your account manager, who will help you with the transfer and tell you what confirmations and information we need who should i contact if i need an auftragsverarbeitungsvertrag (avv)? to initiate this operation, contact your account manager for more information on avv, see order processing agreement (avv) https //www ionos de/terms gtc/terms enterprise cloud/enterprise datenschutzpaket/ are ionos cloud hosting services environmentally sustainable? yes, ionos cloud services are environmentally sustainable for more information, see sustainability https //cloud ionos de/umwelt at ionos cloud
