IONOS CLOUD is a cloud infrastructure platform offering compute, storage, networking, and managed services across European and US data centres. This FAQ covers the most common questions from customers about getting started, managing accounts, understanding billing, and using key services.

If your question is not listed here, contact the IONOS CLOUD support team directly—see 

How do I recover my IONOS CLOUD password?

, and enter your registered email address. You will receive a reset link within a few minutes. For more detail, see 

IONOS CLOUD uses per-minute billing for most resources. Costs are calculated based on actual usage and consolidated into a monthly invoice. You can view real-time cost estimates in the DCD and set spending limits to control expenses. See 

What data centre locations does IONOS CLOUD offer?

IONOS CLOUD operates data centres across Europe and the United States, including Frankfurt, Berlin, London, Paris, Newark, Las Vegas, Logroño, and others. Each resource is assigned to a location at creation and cannot be moved after provisioning. See — 

Yes. IONOS CLOUD offers a trial account with credits to test the platform at no cost. The trial period allows access to core services, including virtual servers, storage, and networking. See 

Invoices are available in the IONOS CLOUD Control Panel under 

. They are generated monthly and available as PDF downloads. See

How do I manage user permissions in the DCD?

User permissions in the Data Center Designer are managed at the contract level. An administrator can assign roles and resource-level access from the 

Is IONOS CLOUD compliant with GDPR and ISO standards?

IONOS CLOUD maintains compliance with GDPR, ISO 27001, ISO 9001, and other certifications. All data stored in European data centers remains within the EU. See 

  —Compliance for full certification details.

  —Definitions of technical terms used across the documentation.

 for a free trial and explore the platform with trial credits. Startup companies can also apply for the

IONOS SE (German)

Overview

The virtualization or emulation of a computer system is based on computer architectures and provides the functionality of a physical computer. Virtual machines are based on computer architectures and provide the functionality of a physical computer.

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A collection of cloud resources used for creating an enterprise-grade IT infrastructure. VDC resources include the processors, memory, disk space, and networks from which Virtual Machine (VMs) are built.

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A distributed file system protocol that allows remote file access and sharing over a network. NFS enables a client-server model, where a central server provides access to files and directories to remote clients.

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applications that are allowed on a device. A device that has other apps installed is considered out of compliance.

Allowlist apps

applications that are not approved for installation on a device. A device that has any of these apps installed is considered out of compliance.

Blockedlist apps

applications that must be installed on a device. A device that is missing any of these apps is considered out of compliance.

required apps

automated responses to a device that violates rules for managed devices.

compliance actions

a list of mobile apps you have made available for your users. Includes apps that users can download from public app stores and apps you intend to distribute using the device management system (In-house apps).

app catalog

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an app distributed by the device management service rather than downloaded from a public app store.