How-to knowledge base article template

quick note on the content templates each document template can be used to set up a knowledge base category task \[brief description of a task to be completed] (e g “by following the instructions, you’ll be able to …” “this article will help you set up your …” “the following guide will provide you with instructions on how to install …”) prerequisites (if applicable) \[brief description of which products/features/customers the task does/doesn’t apply to] \[instructions ] \[step 1] \[step 2] \[step 3] \[etc ] outcome \[brief description of what should be possible once the task is completed] screenshot with the outcome further reading use @ and link to another page use @ and link to another page use @ and link to another page